| TERMS AND CONDITIONS |
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CONDITIONS A
Apply to all Bookings covered by ATOL No. 5309 as shown overleaf.
1. RESERVING YOUR On receipt of your request and deposit we will confirm you’re booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time. 2. PRICE GUARANTEE CHARTER FLIGHT ARRANGEMENTS:– The price shown on this confirmation invoice will not be subject to any surcharges. SCHEDULED FLIGHT ARRANGEMENTS:– As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed once full payment is received. The payment of a deposit guarantees your seat, not the price. GOVERNMENT ACTION:– Our Price Guarantee cannot cover increases due to direct Government action. e.g. the imposition of VAT or Passenger Levy or state and local taxes. 3. MINOR CHANGES TO
YOUR If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible. 4. MAJOR CHANGES TO
YOUR If before you depart we have to make any major change to your holiday arrangements e.g. change of departure time of more than 12 hours, change of airport (but excluding changes between airports in the London region, aircraft type or airline) or accommodation it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel you will be reimbursed all monies paid to us. 5. GROUP HOLIDAYS Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced. 6. FLIGHTS Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline. 7. INSURANCE The Company strongly recommend that the Client takes out adequatee insurance. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form. 8. MAKING A BOOKING The person making the booking becomes responsible to The Company for the payment of the total price of the arrangements for all passengers shown on the invoice. 9. DEPOSIT No booking will be confirmed unless the required deposit has been received by The Company. 10. CHANGING YOUR ARRANGEMENTS If you wish to change any item - other than increasing the number of persons in your party - and providing we can accommodate the change, you will have to pay an amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. All changes must be confirmed to us in writing. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your holiday. 11. CANCELLATION PRIOR TO DEPARTURE Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges. Certain travel arrangements (e.g Apex Tickets) cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge. CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue. 12. LEGAL JURISDICTION We accept the
jurisdiction of the Courts in part of the CONDITIONS B Apply to all bookings covered by an ATOL No. other than 5309 as shown overleaf. Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid. The Company act as agents only in transactions relating to flights, car hire, accommodation, package holidays etc. and book those facilities for you (the client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company are not liable for the Principals actions, failures or omissions. No booking will be confirmed unless the required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price. Bookings made will be immediately subject to the Principal’s terms and conditions and The Company have no authority to vary them in the Client’s favour. All amendments/cancellations will incur charges. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time. The Company will attempt to fulfil Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the Principal concerned on the Clients behalf. As agent only, The Company will not be able to commit the Principal as to their correct course of actions. The Company strongly recommend that the Client takes out adequate insurance whether or not it is a Principal’s condition of booking. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form. BOOKING CONDITIONS of Flying Eagles Ltd. hereinafter called “The Company” Please remember that the person making the booking accepts ALL the booking Conditions and is liable for any amendment fees, late payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition they arealso responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately. PAYMENT You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra “booking charge” applies this will have been advised at the time of booking. All credit card payments are subject to a 2% charge. However where cancellation can be avoided with the Principal a late payment fee of £20 will be applied to your balance. PASSPORTS, VISA AND HEALTH REQUIREMENTS You are responsible for checking all these items Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled “The Traveller’s Guide to Health” (T4), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. SPECIAL REQUESTS AND MEDICAL PROBLEMS If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking. UNREASONABLE BEHAVIOUR If in the reasonable opinion of a person in authority including a pilot or captain you are not fit to travel, he or she may refuse to let you board the aircraft or train or ship. Normally this happens if such a person thinks you are likely to disturb or harm other passengers. In this case your contract with us will end immediately and we will no longer be responsible for you. In addition if your behaviour is such that an hoteliers reasonable opinion leads him or her to the view that they are unable to accommodate you you may be asked to leave the hotel. In this instance no refund for lost nights accommodation will be made and the cost of any other accommodation or travel expenses will be absolutely your responsibility. We will also hold members of your party jointly and individually liable for any damage to the property, together with legal costs B CONDITIONS APPLYING TO A AND B incurred in pursuing the claim. We can not be held responsible for the behaviour or actions of other individuals or guests who have no connection with your holiday arrangements or ourselves. FORCE MAJEURE We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 020 7238 4503. RECONFIRMING FLIGHTS You must reconfirm all flights (Outward, Onward & Return) at least 72 hours prior to each flight direct with the airline(s). The Company will not be liable for any additional costs due to your failure to reconfirm flights. DOCUMENT DESPATCH The address for all documentation will be that given at the time of booking. Documents will normally be despatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect your air tickets at the airport. Any other vouchers will be posted/faxed to you direct. For additional security scheduled airline tickets are usually sent by Recorded Delivery and in this event it is your responsibility to ensure receipt/collection. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking. COMPLAINTS/PROBLEMS IN RESORT If a problem arises
during your holiday, it is important that you advise the supplier and/or
representative at the earliest opportunity, who will endeavour to put
things right. If your complaint cannot be resolved locally on your
return please write to us within 28 days of returning home. Please write
to Customer Relations, HolidayGenie.com,
BUILDING WORKS We cannot be held responsible for continual destination development but we will endeavour to advise you of any building work that we consider will affect the enjoyment of your holiday. EARLY ACCOMMODATION CHECK-OUT If, for whatever reason, you check-out early from your pre-booked accommodation you are not guaranteed any form of refund for unused nights. The information given to you by hotel staff may be incorrect in respect of refunds. Our contracts are with our suppliers and not hotels/apartments/villas directly and we must adhere to their terms and conditions. VILLA SECURITY DEPOSITS It is to be noted that a security deposit of USD$250 is required for villa accommodation on collection of keys. Your credit card will be debited locally for this facility. FLIGHT TICKETS Do not be alarmed if you don‚t receive traditional flight tickets. Several carriers have replaced these with electronic/e-tickets. These are printed on simple A4 pieces of paper with a specific number for each passenger. Other carriers only require confirmation number and do not issue any documentation at all. |